Are you looking for an exciting opportunity working for a Global Technology Leader?
At Aviat Networks, we take great pride in hiring a workforce that is committed to supporting and strengthening our values and attributes. If you are a results-oriented, customer centric and innovative thinker who also takes pride in personal and professional integrity, Aviat Networks is the ideal next step in your career. We are looking for people who love to solve problems, enjoy change, and know how to have fun so come and join a dynamic team that strives to bring communications to the world.
Aviat Networks is the world’s largest independent supplier of wireless transmission systems. We are recognized worldwide for cutting-edge 5G, backhaul, networking solutions and services. Customers in more than 135 countries depend on Aviat Networks to build, expand, and upgrade their voice, data, and video solutions.
About the Role: The IT Support Engineer will provide support to the Austin facility and Benchmark manufacturing site, acting as the POC for all first level issues affecting local users. Remote support will also be provided to a hybrid workforce and international locations on demand. Primary support platforms will include Windows client operating systems, Office365 and Azure.
Responsibilities:
- Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
- Monitor and update Helpdesk ticket queue’s, prioritize workloads, and document SLA’s for issue resolution.
- Provide regular site status reports and escalate issues where appropriate.
- Provide remote support to the infrastructure teams based out of the UK/US in troubleshooting and resolving local network/server/storage issues.
- Recommend policy/process improvements to streamline/replace those currently used ensuring we operate using industry recognized best practices.
- Support of the in-country Engineering teams.
- Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
- Establish and maintain a positive, productive relationship with operational partners and staff.
- Troubleshoot hardware and software issues related to internal IT and EIT systems.
- Maintain and develop existing hardware/software vendor relationships.
- Establish and maintain positive and productive relationships with operational partners and employees.
- After hours availability may be required from time to time.
- Other duties as assigned.
Qualifications & Competencies:
Technical
- Bachelor’s degree - Information Technology, Computer Science, Information Systems, or a related field, or equivalent professional certifications
- 2-3 years of experience working in IT operations
- Experience with Microsoft Client operating systems, installation, troubleshooting and support
- Experience supporting Office365 application
- Knowledge of Active Directory best practices
- AD and Azure AD account administration
- Firm grasp on IT infrastructure and operations best practices, networking, servers and storage
- Understanding of core Windows services, including DHCP, DNS and Group Policy
- Understanding of TCP/IP, subnetting, VLAN’s and general networking technologies
- Experience with client management platforms such as Endpoint Manager
- Ability to support Teams Meeting Room Systems
- Awareness of IT policies and compliance requirements.
Personal
- Analytical thinking to identify and solve technical problems
- Ability to research solutions independently
- Willing to learn and adapt to new technologies and software
- Ability to work effectively in a team and collaborate with other IT professionals
- Ability to efficiently manage multiple support requests and prioritize tasks
- Strong interpersonal and communication skills
We encourage you to read our Candidate Privacy Notice. You have the right to withdraw your consent at any time. To do this you can email us at privacy @aviatnet.com.
Aviat Networks provides equal employment opportunity for all applicants and employees. The Company does not discriminate against applicants or employees on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran or military status, disability or any other legally recognized protected basis under federal, state or local law.
Aviat Networks offers a competitive benefits package. Apply NOW to learn more!
